After testing RFID’s potential to optimize inventory management processes, Liverpool mandated carton-level RFID tagging for all of its suppliers in 2008. Liverpool decided to offer finished UHF RFID tags and inlays for sale, to provide suppliers with a single tagging solution, while improving its control of the large-scale track-and-trace program.
In the next phase of the project, Liverpool will require additional suppliers to tag goods at the item level; equip retail employees with RFID handheld devices to process inventory; and update POS terminals with RFID readers to streamline checkout processes. The company also is testing customer-facing solutions, such as RFID-powered fitting rooms, which enhance the shopping experience and help cross-sell and up-sell retail goods. Liverpool’s goal is to work closely with its suppliers to increase merchandise availability to near-perfect levels, increasing customer satisfaction and product sales.
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